Everyone has computer issues, but do you know what to do when you have any sort of computer problem? Here is a step by step guide explaining how to get help when you need it.

  1. Check the support articles located at support.bobjonesacademy.net.
  2. If those articles don't solve your issue, then do choose one of these three things:
  3. We will be in contact with you to schedule a time to address your issue.
  4. If your computer is dead/unusable and you have no other device (phone, tablet, etc.) to e-mail or create a ticket, please visit Mr. Kirsop's office (H-8) during his posted office hours or visit the HS Office to be approved for a temporary loaner laptop until a meeting can be scheduled to further investigate the laptop issue.
  5. Some non-urgent issues may involve further investigation and technical expertise. A Tech Team member may direct you to create a ticket with BJU IT. We will help you through this process, but here is an overview:
    1. Be on the campus internet, otherwise you will not be able to access the webpage
    2. Go to help.bju.edu or support.bju.edu (they take you to the same place)
    3. Log in with your student credentials
    4. Follow the Getting Started instructions on the right side of the pageWhen filling in the information to create a ticket, use your school email, put your computer's IT number (found on the left side or on the lid of one of our laptops), and select BJU EG as the subsidiary
    5. Be patient. BJU IT gets many tickets every day, so it could be a little while before they can resolve your issue

*If you send us a text, please include your email and name so we know who you are